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Sewing machine warranties do not transfer (this is common across brands) but apparently they take this quite literally.It makes me wonder if a fiance or husband were to purchase a machine and register the warranty in their name if the dealer would honor repair work requested by the girlfriend or wife if they came into the shop.It is important to me to remain factual and to try and remove any emotion from this terrible experience so others know the possibilities when making a large purchase like this from a dealer with bad customer service.The business could have made this experience better by simply offering a loaner a week after it had been in the shop.
I'm a 30 something crafter that fell in love with quilting in 2010.
This does not even take into account the number of hours spent on the phone with both the dealer and Viking Corporate during the two months the machine was waiting on repair just trying to get updates.
I find it funny the manager went on and on about how highly they regard their reputation and really care about customer service when I picked up my machine.
I love experimenting with off-the-wall techniques, modern fabrics and even a bit of regular sewing!
I share my home with three adorable corgis in Florida.
If TBSC feels they were doing me a favor by honoring a warranty on a machine that was in someones name not my own they never indicated an problem before now.